FAQ

Frequently Asked Questions

🛋 PRODUCTS & MATERIALS

Q: What materials are your furniture pieces made from?
A: We use premium materials like:

  • Sofas/Armchairs: Stain-resistant fabrics, top-grain leather, and durable hardwood frames

  • Lighting: Hand-blown glass, brushed brass/nickel, and eco-friendly LEDs

  • Decor: Natural wood, ceramic, and non-toxic finishes

Q: Can I request fabric swatches or samples?
A: Yes! Order free swatches here or email us at support@freezeora.com.

🚚 SHIPPING & DELIVERY

Q: How long does delivery take?
A:

  • In-stock items: 5–15 business days (US)

  • Made-to-order: 2–3 weeks (+ shipping time)

  • Track your order via the link in your confirmation email.

Q: Do you offer white-glove delivery?
A: Yes! We’ll deliver, assemble, and remove packaging for $99 (select items).

🔁 RETURNS & EXCHANGES

Q: What’s your return policy?
A:

  • 30-day returns for unused items in original packaging

  • Free exchanges for defective/wrong items

  • Exclusions: Custom/made-to-order pieces (full policy here)

Q: My item arrived damaged. What now?
A: Email photos to support@freezeora.com within 48 hours for a replacement/refund.

💳 PAYMENTS & DISCOUNTS

Q: What payment methods do you accept?
A: Credit/debit cards, Shop Pay, and Klarna (pay in 4 installments).

Q: Do you offer bulk discounts?
A: Yes! Email support@freezeora.com for orders of 30+ items.

🛠 CARE & MAINTENANCE

Q: How do I clean my velvet sofa?
A: Use a soft brush + mild detergent for spots. Avoid harsh chemicals.

Q: Can your wooden furniture handle humidity?
A: Yes! Our pieces are sealed with moisture-resistant finishes.

🎁 SPECIAL REQUESTS

Q: Do you do custom sizing/fabrics?
A: Available for select items – contact us before ordering.

Q: Can I pre-order upcoming collections?
A: Join our VIP List for early access + 10% to 45% off.

Still Have Questions?

Working Time:  (Mon–Fri, 9AM–6PM EST)
💬 Live Chat: Click the icon in the bottom right
📧 Email: support@freezeora.com